Refund and Returns Policy

We aim to make your shopping experience smooth and transparent. Please read our policy below:

1.Do you offer refunds?

No, all sales are final and we do not offer refunds for change of mind, size issues, or color preferences.

2. When am I eligible for a refund or exchange?

Refunds or exchanges are only possible if:

• You receive a damaged, defective, or incorrect item.
• You report the issue within 48 hours of delivery.
• You provide valid photo/video proof.
• The item is unused and in its original packaging.

3.🔁 Can I exchange a product?

Yes, if your request meets the above criteria and is made within 4 days of delivery.
Note: We do not offer refunds on exchanged items.

 4.Return Process

To initiate a return, please follow these steps:

• Contact our Customer Support team at:

Email: support@onwear.in

Website URL: www.onwear.in

• Provide the order details, reason for return, and proof of damage (video or photos).
• Once your return request is approved, we will provide instructions for returning the product.
• The cost of shipping for the return will be borne by the customer unless otherwise specified.

5. Exclusions

Products damaged due to misuse, mishandling, or improper care are not eligible for returns.

No returns will be accepted for reasons other than damage during delivery.

6. Contact Us

For any queries or concerns regarding our Refund and Returns Policy, please contact us:

Email: support@onwear.in

Website URL: www.onwear.in

We appreciate your understanding and cooperation in adhering to this policy.

Thank you for shopping with Onwear!

This document sets out the shipping policy that applies to customers that make a purchase at  onwear.in If you have any questions, please contact our customer service team on +91 84282 52243, +91 97104 25095 or support@onwear.in

We offer the following shipping options – you will be asked to select a shipping method at checkout.

7. Order Processing Time

All orders placed before 5 PM Monday to Saturday are processed and dispatched the same day, all orders placed after will be dispatched the next day.
All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.

8. Delivery Address & P.O. Boxes

Please note that we are unable to modify the delivery address once you have placed your order.

 We are sorry but we do not ship to P.O. boxes.

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

Delivery Address & P.O. Boxes

Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

• Order placed after the cut-off of 3 p.m. EST
• 0 – 1 handling days (fulfilled Monday – Friday)
• 3 – 5 transit days (fulfilled Monday – Saturday)